Refund Policy

Last reviewed August 26, 2026

Defective goods and non-defective goods can be returned, and we also accept exchange requests. Start the request no later than 30 days from the delivery date.

New-item standard

A non-defective item is eligible when a customer has changed their mind, prefers something else, or ordered the wrong product, provided it remains new, unused, and in original condition with packaging, labels, and included accessories. Damage, a fault, a shipment error, missing parts, or a material mismatch with the description can also be reported.

Authorization and mailing

First provide the order number, the email used at checkout, and an account of the request. Images or video of the goods and package may be required for a damaged, defective, incorrect, or incomplete delivery. Do not send a return without authorization. Returns travel by mail using the free label placed in the original package; there is no restocking charge.

Replacement availability is determined by current stock. When a refund is approved, we process it to the original payment method within 10 days, after which the financial institution controls final posting.

Email: sergiomercadeo0@gmail.com

Mailing address: 17 Titans Way, Nashville, TN, 37213, United States

Phone: (423) 633-0296